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Well done Natalie!

Well done Natalie! Congratulations to Natalie for her recent customer compliment! Natalie is based in our Star Canberra team as a Taxi Commissionaire Officer. She was recognised by the member of the public for her excellent customer service. "I am writing this email today to praise Natalie, one of your Taxi Commissionaires at [...]

Meet Nardia!

Meet Nardia! Meet Nardia; our first female High Lift Truck Driver! Nardia joined the Sydney Cabin Cleaning team as a High Lift Truck Driver in October 2019. Nardia has experience working on major infrastructure sites and was excited to join the Star family and work within the aviation industry. “I really love working [...]

Well done Albury Team!

Well done Albury team! Well done to our Albury team for their excellent customer service! The Star Albury team provided ground handling services to Pionair last week including: - Check In - Baggage Handling - Marshalling Passengers - Boarding and Marshalling the aircraft inbound and dispatch Pionair was hired by the Rural Fire [...]

Welcome to the Sydney team!

Welcome to the Sydney team! Last Monday our Sydney Cabin Cleaning team enjoyed a team BBQ to commemorate their excellent teamwork, welcome new team members and celebrate their outstanding customer service results. In the past two months the Sydney team has welcomed 15 new employees to the Star family. Well done to our [...]

Introducing our 2nd High Lift

Introducing our 2nd High Lift! Star Aviation was excited to introduce our 2nd High Lift Truck over the weekend! Our Sydney Cabin Cleaning team now operate two High Lift Trucks to service our customers. Thank you to Heilbronn Group for the provision of the truck and adaptaliftGSE for the assistance with commissioning the [...]

Well done Albury team!

Well done Albury Team! Congratulations to our Albury team for their excellent teamwork and coordination during a SERP (Station Emergency Response Plan) exercise. The Albury team worked alongside emergency services to test the response times and efficiencies of everyone involved in the staged emergency. Post the SERP exercise the Albury team was commended [...]

Meet Narelle!

Meet Narelle Meet Narelle! Narelle joined the Star family in August 2018 as a Passenger Service Officer. Since joining the team, Narelle has continuously displayed her excellent customer service, teamwork and caring nature. In March 2019, Narelle was promoted as a Passenger Service Manager.   Throughout this role, Narelle [...]

PRM Finalists!

PRM Finalists Star Aviation Services is proud to announce that it has been selected as a finalist for the Best Station category in the Pride of Ground Handling Awards. Our incredibly dedicated and committed Passenger Reduced Mobility team, based in Sydney International Airport, have established a reputation for going above and beyond in [...]

Well done Xiping!

Well done Xiping! Congratulations to our Passenger Service Officer, Xiping Wang, who received recognition from his manager and our customer for going above and beyond to assist passengers. Xiping assisted a large group of Mandarin speaking passengers whose flight was cancelled. The passengers were struggling to understand the information that was being provided [...]

Well done Steven!

Well Steven! Congratulations to our Passenger Service Officer Steven Spinks for receiving a customer compliment! Steven was acknowledged for going above and beyond to assist a First Class passenger. "I just wanted to pass on how wonderful Steven was with helping me with a First Class passenger on an arrival. The First Class passenger [...]