Star Values

As a family owned business, Star has established several values that supports Star’s vision and is led by managers and employees nationwide.

Our values include:

  • Safety
  • Accountability
  • Customer Service
  • Innovation



Safety is our number one value. At Star our priority is to ensure all employees work in a safe and supportive environment.

It is our responsibility to ensure the safety of our people, our customers and their customers is never compromised.

To learn more about Star’s commitment to safety, visit our safety page


Accountability is very important to Star’s brand, vision and family values. At Star we take accountability for our performance, actions and results, supported by a strong governance framework.

To assist with Star’s commitment to being accountable, Star employs hard working, honest and dedicated employees across Australia.

In particular our managers are guided and supported by our Head of Governance; Gordon Smith, who ensures compliance and standard levels are met.

Customer Service

Fundamental to Star’s operation and delivery of services is our commitment to providing excellent customer service.

At Star we work closely with our clients and suppliers to ensure we meet or exceed their expectations.

Our employees positively represent the Star brand and have received numerous customer compliments for going above and beyond in their roles.

Our excellent customer service is delivered across all our 9 airport locations.


Continuous improvement is a key focus for Star and is what drives us to look for innovative opportunities to improve our service delivery.

Star has introduced a number of innovative solutions with our customers to achieve a tailored service approach featuring cost savings and efficiencies


Our values is what underpins Star’s operation and commitment to providing excellent customer service in a safe and innovative way.

We build honest relationships with our customers, structured around Star’s governance framework.

Thank you to our employees who continue to support Star’s vision and incorporates our family values to deliver excellent customer service and achieve a positive work environment.